Video Conferencing
MeetingSense offers a host of video conferencing solutions. Services range from desktop video conferencing with integrated audio conferencing to fully managed video conferencing services that allow companies to provide fully equipped turn-key video conferencing rooms.
Video Conferencing Bridging Services
Hosted Service – our equipment, our expertise. When you are looking for video bridging but don’t want to host video bridging infrastructure in your own network, use our video bridging services, online scheduling capabilities, and world-class service delivery from one of the three top conferencing providers in the world. Plus by using a hosted service, you only pay for what you need at the time you need it!
Reservationless Video
Our Reservation-less video offerings do not require any reservations so you get quality service on our provider’s proven platform with a video-on-demand experience. With the touch of a button on your video remote control, you have the ability to control basic conference commands which means you no longer need the assistance of an operator. And with Video reservations services always available, you can manage your account profile and Reservation-less Video meeting room settings.
Use Reservationless Video to:
- Organize weekly status meetings
- Arrange face-to-face meetings with employees, vendors and prospects
- Link cross-functional teams from around the world via video
- Gather participants for a last-minute video meeting
Video Managed Services (VMS)
Managed Services leverages your equipment, but with our provider’s expertise. When your organization has their own video conferencing bridges and endpoints, but don’t have the time or expertise to turn your IT staff into conferencing experts, our Video Managed Services can help you get the most out of your investment. By leveraging our provider’s experience in the Hosted Video Conferencing Services environment you can turn remote management, remote monitoring, and scheduling over to one of our provider’s certified global video support staff.
Our service is comprised of the following:
- Global Help Desk Support (Video Operations Support)
- Online Scheduling Application (IVO)
- Managed Network Extranet
- Endpoint/Device/Bridge monitoring
- Live operator assistance/conference management
- VMS global support teams
- Additional Benefits and Services
Account Management
- Company and Account Implementation
- Endpoint Information Storage and Certifications
- Toll Free Room Booking/Scheduling
- Public Room Reservation requests
Reservations Management
- Reserved Call Scheduling
- Ad-Hoc (within 5 minutes if all sites are certified) Call Schedule and Launch
- Video Room Location Selections (based on certified equipment locations)
- Conference Call Management
Remote Management
- Endpoint monitoring and daily remote room sweeps
- Incident Resolution, and escalation available through internal resources (not outsourced) up to Tier 4 Video Engineering
- Remote meeting management
Reporting
- Usage Reporting
- Service management reporting, including ACD statistics and SLA measurement
- Online invoice access (customer-approved access only)
Customers have their own toolset available to them through VO
- VO (Video Online) account access
- Book calls, choose features, check room availability, view reports, interact with your live in-progress conference, see online confirmations for all scheduled (reserved or ad-hoc) conferences
- Helpdesk contact information available directly on the home page for instant access
- Toll Free phone support whether you use the online scheduler or not
- Confirmations with calendar attachment allow you to add to your own calendar and distribute as needed
- Outlook Exchange and Lotus Notes integration that allows you to book conferences right from your calendar, no need to log in to an online system (Setup required)
- Fax confirmation is available if needed
With video conferencing you can:
- Keep your sales team connected to the latest product announcements without taking them out of the field.
- Visually showcase product releases to geographically dispersed business associates.
- Conduct focus groups and bring products to market faster without losing the face-to-face experience.
- Simplify your interviewing and new employee orientation process by conducting meetings via video conference.
Ideal Uses
Whether you need to meet one-on-one with a client or potential employee or bring remote teams together, Video Conferencing lets you meet virtually to improve communication, strengthen relationships, make quick decisions or finalize a strategy.
Use video conferencing for:
- Company-wide announcements
- Virtual training sessions
- Interviews
- Customer and project team meetings
Video Streaming
Increase the reach of your video conference through streaming. Allow more participants to take part in your event or record and store events for future use. This means you can have the same video quality and features as our other services but available for many thousands of simultaneous participants.